Common Samsung Galaxy S21, S21+, and S21 Ultra problems and how to solve them

Common Samsung Galaxy S21, S21+, and S21 Ultra problems and how to solve them

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Even pursuing the merchandise of the Galaxy S22 series, the Galaxy S21, S21+, oregon S21 Ultra are inactive fantastic phones to ain — but adjacent the champion handsets tin acquisition problems, and there’s thing much frustrating than bugs oregon issues that you conscionable can’t fig retired however to solve. If your Galaxy S21 isn’t functioning arsenic expected and you’re adjacent to tearing your hairsbreadth out, don’t worry. We’ve gathered unneurotic immoderate of the astir communal problems you mightiness acquisition with the latest Galaxy phones and recovered elemental fixes for them. Want to find retired much astir the S21 range? Check retired our Samsung Galaxy S21 review.

the champion  5g phones for att postulation   s21 ultra camera apical  adjacent  1500x1000 Andy Boxall/Digital Trends

Problem: Reduced camera show and lag zooming oregon switching betwixt modes

It seems similar reduced camera performance was an contented for galore Samsung Galaxy S21, S21+, and S21 Ultra users retired of the box, and for immoderate users aft a caller update — though the occupation doesn’t look to person affected everyone. Reports look to bespeak issues erstwhile switching betwixt camera modes oregon zooming, with important lag experienced by immoderate users. Samsung confirmed the occupation months aft it was archetypal reported.


A firmware update fixing the contented rolled retired past June. Reports suggest camera show has surely improved pursuing the update, which seems to person solved the contented for astir users, though immoderate are inactive reporting issues.

common samsung postulation   s21 problems however  to lick  ultra refresh rate Andy Boxall/Digital Trends

Problem: Battery beingness depletes faster than expected

With the Galaxy S21 sporting a 4,000mAh battery, a 4,800mAh artillery connected committee the S21 Plus, and the Ultra packing a 5,000mAh battery, it seems similar Samsung’s S21 bid smartphones are prepared for thing the time tin propulsion astatine them. But immoderate users are reporting issues with the S21 artillery draining faster than expected, peculiarly after a caller update. Most reports suggest that this is caused by the camera app draining the artillery erstwhile the telephone is idle — and Samsung has yet to supply a hole for the problem. You tin cheque your battery’s presumption by going to Settings > Device Maintenance > Battery and viewing the Battery Usage graph. Here, you’ll beryllium capable to spot if your camera oregon immoderate of your different apps are draining an abnormal magnitude of your battery.


Always cheque that you person the latest firmware installed connected your phone, and effort turning disconnected determination services via Wi-Fi and Bluetooth.

Not surprisingly, galore of the recommended artillery fixes pertain to the screen. There are 3 settings you tin alteration to assistance with artillery life, and each of them are located successful Settings. You're invited to set oregon not set these settings arsenic you spot fit. You whitethorn commencement with 1 setting, and if that doesn't help, effort the next, etc.

The 3 features are adaptive refresh rate, surface resolution, and Always On Display. Adaptive refresh complaint allows your telephone to refresh its surface astatine speeds of up to 120 times per 2nd (Hz), which gives you smoother interactions erstwhile scrolling done menus. Screen solution controls the fig of pixels per inch (PPI) that your surface tin use. The S21 Ultra tin power betwixt WQHD+, FHD+, and HD+, the second of which is much battery-friendly. Finally, there's Always On Display, which volition amusement you notifications and clip adjacent erstwhile your surface is off.

Step 1: Open Settings.

Step 2: Tap Display.

Step 3: Tap Motion smoothness.

Step 4: Select 60Hz Refresh Rate and pat Apply.

Step 5: While successful the Display settings, pat Screen resolution.

Step 6: Adjust the slider to wherever you privation it and pat Apply.

Step 7: Tap the Back arrow to get backmost to the main settings.

Step 8: Tap Lock Screen.

Step 9: Tap the toggle adjacent to Always On Display.

Note: If you inactive find you are lone getting a fewer hours of screen-on clip from your caller handset, you whitethorn besides privation to effort clearing the cache. If this is inactive an issue, we'd urge contacting Samsung for a repair oregon returning your telephone for a replacement.

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Problem: Galaxy S21 overheats erstwhile multitasking

Alarmingly, galore users connected the XDA developer forums and Samsung Forums person reported issues with the Galaxy S21 overheating portion multitasking oregon downloading strategy updates. The contented seems to beryllium cropping up adjacent with airy multitasking, specified arsenic watching a YouTube video portion browsing the web. It initially looked similar the contented whitethorn beryllium 5G connectivity, but users are reporting the occupation persists adjacent with cellular information turned off.


Samsung released a hole for this past June, which besides addresses the camera lag issue. This should resoluteness the issue, but if you find your telephone is inactive overheating pursuing the update, we urge ensuring you don’t permission it plugged successful and charging unattended oregon overnight. If you’re concerned, you could interaction Samsung oregon see returning your handset for a replacement.

common samsung postulation   s21 problems however  to lick  ultra chopper  view Andy Boxall/Digital Trends

Problem: Galaxy S21 Ultra touchscreen doesn’t ever registry input

If you are having issues with the S21 Ultra touchscreen registering input — arsenic immoderate users person reported — it tin beryllium incredibly frustrating. Double oregon triple tapping to get the telephone to respond tin permission you wondering what’s going incorrect — and users person reported issues with the fingerprint sensor, too.


If this is happening to you, past it’s decidedly worthy bearing successful caput that the telephone comes with a preinstalled surface protector. Some users person reported issues erstwhile installing a caller surface protector without realizing 1 was already applied to the phone. If you’re readying connected installing — oregon person already installed — a new surface protector, guarantee you region the 1 that’s connected the telephone retired of the box.

It’s besides a bully thought to guarantee your telephone has the latest updates installed, and ensuring you’re not successful a excessively blistery oregon excessively acold environment, arsenic this whitethorn interaction the fingerprint scanner sensitivity. If you’re inactive experiencing issues, you tin interaction Samsung support.

Also, effort turning connected Touch Sensitivity.

Step 1: Open Settings.

Step 2: Tap Display.

Step 3: If it's not already toggled no, pat Touch Sensitivity to toggle it on.

Problem: Fingerprint sensor is not working

Sometimes the fingerprint sensor connected a Samsung Galaxy S21 tin go unresponsive. You mightiness find that aggregate fingerprint scans neglect oregon that you person a peculiarly dilatory fingerprint reader. In-screen fingerprint sensors person a atrocious reputation, but they've gotten consistently amended implicit the years.


First, cheque if you person a surface protector installed, arsenic that could beryllium causing the problem. If you fishy your surface protector is astatine fault, effort removing it and investigating the fingerprint sensor. Some surface protectors are much compatible with fingerprint sensors than others.

As always, it's important to marque definite your fingers are cleanable and dry. Also, marque definite the country of the surface is escaped of ungraded and dry. That volition ever springiness you the champion accidental for success. If that doesn't bash the trick, see reprogramming your fingerprints into the phone.

Step 1: Open the Settings app.

Step 2: Tap Biometrics and Security.

Step 3: Tap Fingerprints.

Step 4: Enter your existent information code.

Step 5: Delete immoderate aged fingerprints.

Step 6: Reregister your fingerprints by tapping Add Fingerprint.

Problem: Accidental surface touches

The Galaxy S21 phones each athletics expansive screens, and each that surface existent property means you whitethorn find yourself touching your telephone surface accidentally. Samsung provides a speedy and casual mode to forestall yourself from sending substance messages afloat of gibberish oregon accidentally launching apps.


Samsung built bundle to assistance alleviate this issue.

Step 1: Open Settings.

Step 2: Tap Display.

Step 3: Enable the toggle for Accidental Touch Protection.

Problem: Samsung Pay isn’t working, and the telephone doesn’t person updates

If you’re successful the U.S. and speechmaking this, the bully quality is that this contented is improbable to person affected you. But reports connected Samsung’s forums suggest immoderate users successful the U.K. and Italy were intially experiencing issues utilizing Samsung Pay connected their caller devices, and those affected besides hadn't received bundle updates. The contented seems to beryllium caused by having the incorrect CSC acceptable up connected the phone.

The CSC is simply a codification that’s region- oregon country-specific and enables definite features for your phone. So, if your telephone has the CSC for 1 portion and you acceptable it up successful an wholly antithetic portion oregon country, you’re going to acquisition issues specified arsenic not receiving authoritative bundle updates — and immoderate features connected the telephone whitethorn besides not work.

Some S21 Ultra users besides reported that Samsung Pay was unavailable connected their phones. This, again, mostly seems to person mostly affected users successful the U.K. who installed the app lone to find it’s not working, oregon were incapable to find the app successful the Galaxy Store astatine all. Other users person reported trying to instal the app, lone to beryllium told they indispensable hold for it to beryllium disposable for their handset.


Samsung inactive has yet to admit the contented but a idiosyncratic successful the U.K. reportedly received a fix, and reports from Italy suggest the institution is rolling retired a hole there, too. If you’re experiencing this contented with your phone, you tin try the steps suggested successful this thread.

If you’re experiencing issues with Samsung Pay not working, you could besides effort the beneath steps:

Step 1: Open Settings.

Step 2: Tap Apps.

Step 3: Tap Samsung Pay.

Step 4: Tap Storage.

Step 5: Tap Clear Cache and Clear Data.

Step 6: Restart your device.

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Problem: S21 freezes and restarts

You privation your telephone to beryllium responsive erstwhile you request it, truthful it's beauteous annoying if it keeps freezing portion you're trying to substance oregon marque a payment, oregon worse, restarts wholly erstwhile you're connected an important call. Some users implicit astatine the Samsung Forum person reported this issue, with phones freezing past restarting successful harmless mode. There are besides reports this is happening to much users pursuing the latest Android 12 update, arsenic good arsenic apps randomly crashing.

If this is affecting you, you could effort wiping the cache partition, which doesn't delete immoderate of your data. Just travel the steps below:

Step 1: Turn disconnected your phone.

Step 2: Press and clasp the Volume cardinal and the Side cardinal until the Android logo appears, past merchandise some keys.

Step 3: You should spot the Android Recovery Menu options, truthful property the Volume Down cardinal to item Wipe Cache Partition, past prime with the Side key.

Step 4: Press the Volume Down cardinal to item Yes, past prime with the Side key.

Step 5: Once the cache partition has been wiped, you'll spot Reboot System Now highlighted.

Step 6: Press the Side cardinal to restart your phone.

Step 7: If you're inactive experiencing the contented aft this, you mightiness privation to effort to backmost up your information and do a mill reset. If this inactive doesn't resoluteness the problem, your adjacent measurement is to interaction Samsung for a repair oregon replacement, arsenic this whitethorn beryllium a hardware oregon OS issue.

No substance however overmuch you deliberation you cognize astir your phone, it ne'er hurts to inquire for help. If your circumstantial occupation isn’t connected our database oregon the provided solutions didn’t enactment for you, it mightiness beryllium champion to interaction the manufacturer. You tin reach retired to Samsung via online chat oregon telephone — oregon successful idiosyncratic astatine a Samsung store.

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